Orie Digital Market – Official Store Policy

Section 1: How We Operate & Delivery Timeline

At Orie Digital Market, we believe that excellent service is not just about offering great products,  it’s also about setting honest expectations, maintaining transparency, and putting our customers first.

Order Fulfillment & Delivery Timing

Once you successfully complete your order on our platform, our fulfillment team immediately begins processing your request. To serve you better and maintain our promise of affordability and quality, your order is expected to arrive between 1 to 2 weeks from the date of order completion.

We work closely with trusted transit and freight carriers to keep delivery costs low — and we proudly do not charge our customers any shipping fees, unlike many other online stores. This helps reduce overall cost for you while ensuring we deliver authentic, durable, and high-quality products every time.

Late Deliveries

Although rare, delays may occur due to unforeseen circumstances involving freight logistics, customs clearance, or regional transportation issues. In such cases, we ask for your kind patience. Please note that our maximum delivery extension period is 25 days from the order date.

Summary Timeline:

  • Normal Delivery: 7–14 days

  • Maximum Delay Window (rare): 1–25 days

We will always do our best to keep you updated if delays occur and ensure that your product is delivered in the best possible condition.

Section 2: Return and Refund Policy

We stand by every product we sell at Orie Digital Market. However, we understand that situations may arise where a return is necessary. Below is our clear and fair return policy:

Valid Reasons for Return

You are eligible for a return or refund if:

  • The product arrives damaged or defective.

  • The product received is not as described on our store (e.g. incorrect size, color, model, etc.).

Please note: We do not offer returns for buyer’s remorse, delayed delivery within the acceptable time frame, or change of mind after product delivery.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Send us an email at: report@oriedigitalmarket.com
     Subject: Return Request – Order #[Your Order Number]

  2. In your email, include clear photo or video evidence of the issue (e.g. damaged product, incorrect item, missing parts, etc.).

  3. Make sure your email is sent within 7 days from the date of delivery. Requests sent after 7 days will not be considered valid under our return policy.
  4. Ship the product back in its original condition.

What Happens Next?

Once we receive your return request, our support team will:

  • Review the claim and verify the evidence within 2–3 business days.

  • If approved, we will process your full refund within 10 business days to your original payment method.

In cases of valid claims, we will cover the return shipping fee — you don’t need to worry about any hidden costs. We handle everything to make the process seamless for you.

Our Promise to You

At Orie Digital Market, our mission is to build long-lasting trust with our customers by offering:

  • Transparent communication

  • Fair policies

  • Affordable, high-quality products

  • Outstanding post-purchase support

We appreciate your trust in us, and we are always here to assist you in any way possible.

For all inquiries, support, or return requests, kindly contact us via email: report@oriedigitalmarket.com

Thank you for choosing Orie Digital Market — where quality meets care.